Reducing our (carbon) footprint
We realise our shipments create CO2 as they travel to their destination, which is not great for the environment.
That is why we are happy to let you know that we make a donation on every order to offset the emissions we create, meaning all deliveries are carbon neutral.
The El Viajero family of shoes is one of El Naturalista's most popular fits, and it is easy to see why. The minimalistic construction means less irritation and potential trouble spots, the supple leathers are classic El Naturalista, and the flat sole combined with the slightly cushioned insole promises natural range of motion and flexibility (not to mention comfort).
If you like the idea of this shoe but want something a little simpler, may we suggest N296 El Viajero.
Available at Glebe Trotters.
We have researched numerous shoe size guides online and in turn have developed what we think is one of the most accurate guides you will find anywhere. Please keep in mind this is before considering how each individual shoe fits, so use this as a starting point.
Unless otherwise indicated when choosing your size, we use the US sizing system for our footwear.
Local Pick Up
All orders are available as "Local Pick Up" at our brick and mortar location (860 Bank Street, Ottawa, Ontario) if desired. If choosing this option, you will be notified within 24 hours as to when your purchase should be ready for pickup.
Shipping Within Canada
Most orders will be processed and shipped within 24 hours of the placement of the order. You will be notified when your order is being shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.
All orders over $150 CAD ship free in Ontario.
Canada Post provides the shipping rates you see at checkout. However, we may use other couriers if the estimated delivery time is quicker (at no extra cost to yourself).
Delivery times and costs vary depending upon location and the number of items being shipped. All available rates will be shown when you reach the checkout.
Outside of Canada
We ship all over the world (with a few exceptions)! Canada Post provides the shipping rates you see at checkout. However, we may use other couriers if the estimated delivery time is quicker (at no extra cost to yourself).
WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS/DUTIES OR STATE TAXES YOU MAY INCUR.
You are able to submit return requests online via your customer account. To do so, follow this link: https://shopify.com/2375385/account. Once you have submitted the request, we will review it in a timely manner.
Our policy lasts 30 days. If 30 days have gone by since receipt of your purchase unfortunately we cannot offer you a refund or exchange*.
*Please note that any gift purchases made during the holiday shopping season are not subject to the 30 day return or exchange policy. As long as the item needing to be returned/exchanged is in brand new condition, we will accept these indefinitely into the new year.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Items purchased on GlebeTrotters.com can be returned or exchanged, with proof of purchase, via mail/courier or in person at our physical location (860 Bank St.).
We can provide a return shipping label for you, but the cost of that label will be subtracted from your refund (and original shipping/delivery costs are not refunded).
We do not refund shipping or delivery costs. If you require a return label to ship them back to us, the cost of that label will be subtracted from your refund.
Late or missing refunds (if applicable)
If you were approved for a refund and have not received it yet, first contact your credit card company, as it may take some time before your refund is officially posted to your statement.
If you have double checked and verified that the credit card company has no record of the refund please contact us at firstname.lastname@example.org.
We are happy to exchange items that do not fit correctly.
You will be responsible for the return shipping costs, as well as the cost of shipping you the replacement.
If you need to exchange an item, send us an email at email@example.com beforehand and send your item to:
860 Bank Street
CA K1S 3W3
To return your product, you should mail it to:
860 Bank Street
CA K1S 3W3
You will be responsible for paying for your own shipping costs to return the item(s). Shipping and delivery costs are non-refundable. If you receive a refund, the original cost of shipping or delivery will not be refunded, only the cost of the item(s) returned.
Please include your order number (ES####) on the address label or a copy of your order confirmation email in the box for us to verify the order.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.