Reducing our (carbon) footprint
We realise our shipments create CO2 as they travel to their destination, which is not great for the environment.
That is why we are happy to let you know that we make a donation on every order to offset the emissions we create, meaning all deliveries are carbon neutral.
We have researched numerous shoe size guides online and in turn have developed what we think is one of the most accurate guides you will find anywhere. Please keep in mind this is before considering how each individual shoe fits, so use this as a starting point.
Unless otherwise indicated when choosing your size, we use the US sizing system for our footwear.
Local Pick Up
All orders are available as "Local Pick Up" at our brick and mortar location (860 Bank Street, Ottawa, Ontario) if desired. If choosing this option, you will be notified within 24 hours as to when your purchase should be ready for pickup.
We have added an Ottawa area "Glebe Trotters Delivery" option at checkout. One of our staff will personally drive your purchase out to you, which will usually reduce the wait for your purchase by a couple of days. In certain cases, the delivery fee may be partially refunded (after purchase) depending on your proximity to the store.
Shipping Within Canada
Most orders will be processed and shipped within 24 hours of the placement of the order. You will be notified when your order is being shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.
All orders over $140 CAD ship free to anywhere in Ontario.
We have separate shipping rates for our footwear (and bags, belts, socks, etc.) and for our shoe care & accessories. Unfortunately if you have an order with something from both of these groups, our website will automatically combine these shipping rates. However, we will ship all items together and refund any unnecessary shipping costs to you (after purchase).
In general, Canada Post provides our shipping services; however we may use other couriers if the estimated delivery time is quicker (at no extra cost to yourself). Delivery times and costs vary depending upon location and the number of items being shipped. All available rates will be shown when you reach the checkout.
Outside of Canada
We ship all over the world (with a few exceptions)! Rates will be made available during the checkout process.
WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS/DUTIES OR STATE TAXES YOU MAY INCUR.
Our policy lasts 30 days. If 30 days have gone by since your purchase unfortunately we cannot offer you a refund or exchange*.
*Please note that any gift purchases made during the holiday shopping season are not subject to the 30 day return or exchange policy. As long as the item needing to be returned/exchanged is in brand new condition, we will accept these indefinitely into the new year.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Items purchased on GlebeTrotters.com can be returned or exchanged, with proof of purchase, via mail/courier or in person at our physical location (860 Bank St.).
Late or missing refunds (if applicable)
If you were approved for a refund and have not received it yet, first contact your credit card company, as it may take some time before your refund is officially posted to your statement.
If you have double checked and verified that the credit card company has no record of the refund please contact us at firstname.lastname@example.org.
We are happy to exchange items that do not fit correctly.
You will be responsible for the return shipping costs, as well as the cost of shipping you the replacement.
If you need to exchange an item, send us an email at email@example.com beforehand and send your item to:
860 Bank Street
CA K1S 3W3
To return your product, you should mail it to:
860 Bank Street
CA K1S 3W3
You will be responsible for paying for your own shipping costs to return the item(s). Shipping and delivery costs are non-refundable. If you receive a refund, the original cost of shipping or delivery will not be refunded, only the cost of the item(s) returned.
Please include your order number (ES####) on the address label or a copy of your order confirmation email in the box for us to verify the order.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.