FAQ - Frequently Asked Questions
Orders & Payments:
Visa, MasterCard, PayPal
Upon checkout, payment will be authorised for the appropriate amount. Your credit card will actually be charged once your order item availability has been confirmed and the item(s) are ready for shipping or pick-up. Generally this will be within 24 hours of placing your order.
All prices are in Canadian Dollars.
We ship all over the world! Some exceptions do apply. We are not responsible for any extra duties and/or taxes you may incur. All available shipping options will be shown at checkout.
The length of time it takes you to receive your order will depend upon where you are located and the method of shipping you have chosen. Consult our Shipping Information section for further information.
We use Canada Post for all shipping services. When you are in the checkout section of the purchase, you will be able to select from several shipping speed options.
All on-line purchases may be returned to our physical location at 860 Bank St., Ottawa, Ontario or via mail/courier within 30 days of purchase. If using a mail service or courier please be aware that you will be responsible for the cost of the return shipping. For further information please consult our Return Policy page.