Local Pick Up
All orders are available as "Local Pick Up" at our brick and mortar location (860 Bank Street, Ottawa, Ontario) if desired. If choosing this option, you will be notified within 24 hours as to when your purchase should be ready for pickup.
We have added an Ottawa area "Glebe Trotters Delivery" option at checkout. One of our staff will personally drive your purchase out to you, which will usually reduce the wait for your purchase by a couple of days. In certain cases, the delivery fee may be partially refunded (after purchase) depending on your proximity to the store.
Shipping Within Canada
Most orders will be processed and shipped within 24 hours of the placement of the order. You will be notified when your order is being shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.
All orders over $140 CAD ship free to anywhere in Ontario.
We have separate shipping rates for our footwear (and bags, belts, socks, etc.) and for our shoe care & accessories. Unfortunately if you have an order with something from both of these groups, our website will automatically combine these shipping rates. However, we will ship all items together and refund any unnecessary shipping costs to you (after purchase).
In general, Canada Post provides our shipping services; however we may use other couriers if the estimated delivery time is quicker (at no extra cost to yourself). Delivery times and costs vary depending upon location and the number of items being shipped. All available rates will be shown when you reach the checkout.
Outside of Canada
We ship all over the world (with a few exceptions)! Rates will be made available during the checkout process.
WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS/DUTIES OR STATE TAXES YOU MAY INCUR.