Return Information

Returns

You are able to submit return requests online via your customer account. To do so, follow this link: https://shopify.com/2375385/account. Once you have submitted the request, we will review it in a timely manner.

Our policy lasts 30 days. If 30 days have gone by since receipt of your purchase unfortunately we cannot offer you a refund or exchange*.

*Please note that any gift purchases made during the holiday shopping season are not subject to the 30 day return or exchange policy. As long as the item needing to be returned/exchanged is in brand new condition, we will accept these indefinitely into the new year.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Items purchased on GlebeTrotters.com can be returned or exchanged, with proof of purchase, via mail/courier or in person at our physical location (860 Bank St.).

Refunds

Should there be any problems with the condition of the item we will contact you immediately and a refund will not be processed.

After it has been verified that the item is unused and in the same condition it was at the time of sale, we will process the refund and notify you of it. A credit will be applied to your credit card or original method of payment.

We do not refund shipping or delivery costs, or any other state taxes/duties that may be incurred with international orders. If we have to pay customs/duty fees when we receive your return, it will be deducted from your refund.

Late or missing refunds (if applicable)

If you were approved for a refund and have not received it yet, first contact your credit card company, as it may take some time before your refund is officially posted to your statement.

If you have double checked and verified that the credit card company has no record of the refund please contact us at sales@glebetrotters.com.

Exchanges

We are happy to exchange items that do not fit correctly.

You will be responsible for the return shipping costs, as well as the cost of shipping you the replacement.

If you need to exchange an item, send us an email at sales@glebetrotters.com beforehand and send your item to:

Glebe Trotters
860 Bank Street
Ottawa, Ontario
CA K1S 3W3

Shipping

To return your product, you should mail it to:

Glebe Trotters
860 Bank Street
Ottawa, Ontario
CA K1S 3W3

You will be responsible for paying for your own shipping costs to return the item(s). Shipping and delivery costs are non-refundable. If you receive a refund, the original cost of shipping or delivery will not be refunded, only the cost of the item(s) returned.

Please include your order number (ES####) on the address label or a copy of your order confirmation email in the box for us to verify the order.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.