Return Information


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Items purchased on GlebeTrotters.com can be returned or exchanged, with proof of purchase,  via mail/courier or in person at our physical location (860 Bank St.).  

Refunds

Once your return is received we will send you an email to notify you that we have received your returned item.
After it has been verified that the item is unused and in the same condition it was at the time of sale, we will process the refund and notify you of the same. A credit will be applied to your credit card or original method of payment.
Should there be any problems with the condition of the item we will contact you immediately and the refund will not be processed.

Late or missing refunds (if applicable)

If you were approved for a refund and have not received it yet, first contact your credit card company, as it may take some time before your refund is officially posted to your statement.

If you have double checked and verified that the credit card company has no record of the refund please contact us at sales@glebetrotters.com.

Exchanges

We are happy to exchange items that do not fit correctly.

You will be responsible for the return shipping costs, as well as the cost of shipping you the replacement.

If you need to exchange an item, send us an email at sales@glebetrotters.com and send your item to:

Glebe Trotters
860 Bank Street
Ottawa, Ontario
CA K1S 3W3

Shipping

To return your product, you should mail it to:

Glebe Trotters
860 Bank Street
Ottawa, Ontario
CA K1S 3W3

You will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.