Shipping policy

In-Store Pickup

All orders are available as "Pick Up In-Store" if desired. Generally orders will be ready for pick up within about 24 hours. If we require additional time to process your order, you will hear from us within 24 hours with an update as to the estimated wait.

*Please note that if you choose "Express Checkout" on the initial checkout page, you will NOT be able to choose "Pick Up In-Store" as your delivery method.

Delivery

We have added an Ottawa area "Glebe Trotters Delivery" option at checkout. One of our staff will personally drive your purchase out to you, which will usually reduce the wait for your purchase by a couple of days. In certain cases delivery may actually be made same-day (no promises). The delivery rate may be reduced (after purchase) depending on your proximity to the store.

Shipping Within Canada

Most orders will be processed and shipped within 24 hours of the placement of the order, and you will be notified when your order has been shipped. If we are unable to ship your order within 24 hours we will contact you accordingly.

We usually use Canada Post to ship our orders, but occasionally we will use other couriers such as UPS or Purolator. Delivery times and costs vary depending upon location and number of items being shipped. Available rates will be shown when you reach the checkout. You can also estimate your shipping costs directly from every product page.

Outside of Canada

We ship all over the world using Canada Post! Rates will be made available during the checkout process. We are not responsible for any other duties or additional state taxes you may incur.

Most orders will be processed and shipped within 24 hours of the placement of the order, and you will be notified when your order has been shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.